In the unlikely event that your Barossa Valley Cheese Company delivery is damaged in transit, please contact us within 2 weeks and we will automatically replace it with a replacement or gift of equal value. All we need is a photograph via email of any damaged goods.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page to ensure that you are happy with any changes.
Barossa Valley Cheese Company collects personal information in order to conduct our business, to provide and market our services and to work efficiently with our suppliers. The type of information we may collect and hold includes (but is not limited to) personal information about customers, business associates, potential customers, suppliers and their employees, prospective employees, employees and contractors.
In general, the type of personal information Barossa Valley Cheese Company collects and holds includes (but is not limited to): names, addresses, contact details, demographic information (such as postcode, preferences and interests), order history and other information which assist us in conducting our business, providing and marketing our services and meeting our legal obligations.
Credit card information that you provide to us by telephone or online is not kept on file. You will need to provide us with your credit card information each and every time that you place an order.
Barossa Valley Cheese Company will generally collect personal information by way of forms completed by customers online, orders placed over the phone, face-to-face meetings when buying in-store, business cards and telephone conversations.
Personal information outlined above, relating to our customers, is securely stored by our online payment processor, Stripe (www.stripe.com/au), who hosts our online store payments.
Barossa Valley Cheese Company endeavours to ensure that the personal information it holds is accurate, complete and up-to-date. We encourage you to contact us in order to update any personal information we hold about you. Our contact details as below.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
In general, we use and disclose your personal information for the following purposes:
We may disclose your personal information to:
When you purchase with Barossa Valley Cheese Company, you are automatically 'opted in' to receive email updates from the Barossa Cheese team from time to time, however you can change your preferences at any time by clicking on the 'unsubscribe' link in any of these emails. You can also notify us at our contact details below and we can update your preferences.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible on the email address below. We will promptly correct any information found to be incorrect.
If you have any privacy related issues, we encourage you to contact Barossa Valley Cheese Company in the first instance on the contact details below. If you are not satisfied with our response or wish to take the matter further, you can contact the Office of the Australian Information Commissioner (www.oaic.gov.au).
If you have any questions about privacy-related issues please contact the Barossa Valley Cheese Company team:
We take all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, 2048 Bit v3 SSL encryption, passwords, anti-virus software and email filters act to protect all our electronic information.
We do not store credit card information, we securely submit credit card information to our bank for processing.